Privacy Policy – Habio (Unibode Living Solutions Private Limited)

Effective Date: April 20, 2026
Last Updated: April 20, 2026

Unibode Living Solutions Private Limited (operating under the brand name “Habio”) ("Company," "we," "our," or "us") is committed to protecting the privacy, confidentiality, and security of personal information shared by customers, service professionals, website visitors, partners, and applicants. This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you access or use our website, mobile applications, advertisements, lead forms, social media channels, WhatsApp communication, customer support channels, onboarding systems, and all related services offered by Habio.

This Privacy Policy is designed to comply with applicable laws, platform requirements (including Meta/Facebook Lead Ads policies), and future operational needs as Habio scales across customer services, professional onboarding, and marketplace operations.

By using our website, submitting your information, engaging with our advertisements, or availing our services, you agree to the terms of this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

• Customers seeking home services

• Service professionals applying for work opportunities

• Website visitors and app users

• Leads generated through Meta (Facebook/Instagram), Google, WhatsApp, and other digital platforms

• Business partners and vendors

• Customer support interactions

• Recruitment and employment applicants

This policy covers both online and offline information collection.

2. Information We Collect

We may collect, store, and process the following categories of information:

A. Personal Identification Information

• Full name

• Mobile number

• Alternate contact number

• Email address

• Residential address

• Service address

• City, state, and PIN code

• Profile photograph where applicable

• Emergency contact details where required

  
  

B. Professional Information (For Service Professionals)

• Work category (Cook, Housekeeping, Babysitter, Elder Care, Driver, etc.)

• Previous work experience

• Employment history

• Skills and certifications

• Availability and preferred work timing

• Preferred work location

• Salary expectations

• Language preferences

• Interview and training records

  
  

C. Verification, Identity, and Criminal Background Compliance Information

Where applicable, legally permissible, and with appropriate consent from the service professional:

• Government-issued identification details (such as Aadhaar, PAN, Voter ID, Driving License, Passport, or other valid ID documents as applicable)

• KYC documents

• Police verification documents

• Criminal background verification records and screening status

• Background verification details

• Reference checks

• Address verification details

• Bank account details for payouts where required

  
  

D. Customer Service Information

• Type of service requested

• Booking preferences

• Household requirements

• Service schedules

• Communication history

• Complaints and grievance records

• Service feedback and ratings

• Service history and transaction records

  
  

E. Payment and Billing Information

Where applicable:

• Billing details

• Invoice information

• Payment transaction references

• Refund-related details

(Note: Payment card details are generally processed by authorized payment partners and not stored directly by Habio unless legally required.)

F. Technical and Device Information

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage behavior

• Referral source

• Session duration

• Clickstream behavior

• Cookies and analytics identifiers

  
  

G. Marketing and Advertising Information

• Information submitted through Meta Lead Forms

• Information submitted through Google Ads

• WhatsApp inquiry details

• Campaign engagement behavior

• Ad interaction history

• Source attribution data

  
  

3. How We Collect Information

We collect information through:

• Website forms

• Meta (Facebook/Instagram) Lead Ads

• Google lead forms

• WhatsApp conversations

• Phone calls and customer support interactions

• Service booking forms

• Worker onboarding forms

• In-person onboarding or verification

• Cookies and analytics tools

• Third-party integrations and referral partners

  
  

4. Purpose of Collection and Use

We use personal information for legitimate business purposes including:

Service Delivery

• Matching customers with suitable professionals

• Scheduling and managing service requests

• Ensuring service quality and continuity

  
  

Professional Onboarding

• Screening and verification of service professionals

• Training and operational readiness

• Background verification and trust-building

  
  

Customer Support

• Handling inquiries and complaints

• Service issue resolution

• Feedback management

  
  

Communication

• Booking confirmations

• Service reminders

• Operational updates

• Promotional offers and service updates

• Important legal and policy notices

  
  

Safety and Trust

• Fraud prevention

• Identity verification

• Security monitoring

• Misuse prevention

  
  

Payments and Operations

• Billing and invoicing

• Payout processing

• Refund handling

• Internal operational reporting

  
  

Legal and Regulatory Compliance

• Compliance with applicable laws

• Government authority requests

• Dispute resolution

• Audit and compliance requirements

  
  

Product and Business Improvement

• Service quality improvement

• Customer experience enhancement

• Internal analytics and performance optimization

• AI-enabled operational efficiency where applicable

  
  

Advertising and Marketing

• Running lead generation campaigns

• Campaign attribution and performance optimization

• Retargeting and customer engagement activities

  
  

5. Legal Basis for Processing

We process personal information based on:

• User consent

• Performance of contractual obligations

• Legitimate business interests

• Compliance with legal obligations

• Fraud prevention and safety requirements

  
  

6. Sharing and Disclosure of Information

We may share information only where necessary and appropriate with:

Internal Teams

Operations, support, onboarding, and service delivery teams.

Customers and Service Professionals

Only to the extent required for service fulfillment.

Verification Partners

Background verification agencies, KYC providers, police verification agencies, criminal background screening partners, and compliance partners.

Technology and Service Providers

CRM systems, cloud providers, analytics platforms, communication tools, payment partners, and operational vendors.

Advertising and Lead Platforms

Meta, Google, WhatsApp, and similar platforms where required for campaign management and lead attribution.

Legal and Government Authorities

Where required by law, regulation, court order, or investigation.

Investors, Auditors, and Advisors

Only under confidentiality obligations where necessary for legitimate business operations.

We do not sell personal information to third parties.

7. Cookies, Tracking Technologies, and Analytics

We use cookies, pixels, tags, and analytics tools including but not limited to Meta Pixel, Google Analytics, and similar technologies to:

• Improve website functionality

• Understand visitor behavior

• Optimize advertising campaigns

• Improve lead quality

• Support retargeting and remarketing

Users may disable cookies through browser settings, although certain website functions may be affected.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information from:

• Unauthorized access

• Misuse

• Alteration

• Loss

• Theft

• Disclosure

• Destruction

These safeguards may include restricted access controls, secure servers, encryption where appropriate, and vendor due diligence.

However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

9. Data Retention

We retain personal information only for as long as necessary for:

• Service delivery

• Business operations

• Legal compliance

• Tax and accounting obligations

• Dispute resolution

• Fraud prevention

• Platform and policy compliance

Retention periods may vary depending on the type of information and legal requirements.

10. User Rights

Subject to applicable laws, users may request:

• Access to personal information

• Correction of inaccurate information

• Updating of profile details

• Withdrawal of marketing consent

• Restriction of processing where applicable

• Deletion of personal information where legally permissible

• Clarification regarding how information is used

Requests may be submitted through the contact details provided below.

11. Third-Party Platforms and External Links

Our services may interact with third-party platforms including:

• Meta (Facebook and Instagram)

• Google

• WhatsApp

• Payment gateways

• Verification partners

• External service providers

Such platforms may operate under their own privacy policies. Habio is not responsible for the privacy practices of third-party services outside our direct control.

12. International Data Transfers

As our business scales, information may be processed using cloud systems, technology partners, or service providers located in different jurisdictions, subject to reasonable safeguards and applicable laws.

13. Children’s Privacy

Our services are not intended for individuals below 18 years of age unless specifically required for legal guardianship-related service coordination.

We do not knowingly collect personal information from minors without lawful basis.

14. Employment and Recruitment Privacy

For recruitment and professional onboarding purposes, we may collect applicant information including resumes, work history, verification documents, and onboarding records.

Such information is used strictly for hiring, training, verification, operational readiness, and compliance purposes.

15. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect legal, operational, or platform policy updates.

Updated versions will be posted on this page with the revised effective date. Continued use of our services after updates constitutes acceptance of the revised policy.

Users are encouraged to review this page periodically.

16. Grievance Officer / Contact Information

For privacy-related questions, correction requests, grievances, or concerns, please contact:

Unibode Living Solutions Private Limited (Habio)

Ashwini Kumar

Email: hello@habio.in
Phone: +91-8527813805
Website: https://www.habio.in
Registered Business Address: INNOV8 UCP, 9th Floor, Tower D, Unitech Cyber Park, Sec 39, Gurgaon, Haryana, India

For urgent compliance matters, users may also write to us through our official support channels.

By continuing to use services offered under the Habio brand by Unibode Living Solutions Private Limited, submitting lead forms, responding to advertisements, or engaging with our professionals, you acknowledge that you have read, understood, and agreed to this Privacy Policy.